Skip to content
FocalIDFocalID

ERP consulting and development for retail

Point of sale, inventory, purchasing, promotions, loyalty, e-commerce, finance and payroll in one connected system, designed around how your stores actually work. We advise, implement, customise and support, with AI agents ready to forecast demand and draft your reorders.

Built for every kind of retailer

Each retail format has its own rules. We design the ERP around yours.

Supermarkets and grocery

High SKU counts, weighed items, expiry dates and fast checkouts.

Fashion and footwear

Size and colour variants, seasons, markdowns and returns.

Pharmacies

Batch and expiry control, prescriptions and regulated stock.

Electronics and hardware

Serial numbers, warranties, installments and supplier credit.

Multi-branch chains and franchises

Central control with branch-level stock, pricing and reporting.

Distributors with retail outlets

Wholesale and retail on one stock and one set of books.

Sound familiar?

The problems we hear most from growing retailers before an ERP project.

  • Stock counts never match between the system, the shelf and the warehouse
  • Each branch, the web store and accounts run on separate systems
  • Reordering is guesswork, causing stock-outs of best sellers and piles of dead stock
  • Promotions and price changes are set up by hand in every store
  • Month-end closing and VAT reporting take days of spreadsheet work
  • Owners cannot see sales, margin and stock across all branches in one place

Everything a retailer needs, in one connected system

Ten modules that share one database: every sale, transfer, purchase and payment updates stock, finance and reports at the same time.

Point of sale

Fast, reliable checkout in every store, even when the internet drops.

  • Barcode, scale and quick-key billing for fast queues
  • Offline mode that syncs automatically when the connection returns
  • Cash, card, LankaQR, digital wallets, credit sales and split payments
  • Returns, exchanges and refunds with manager approval rules
  • Shift open and close, cash declarations and Z-reports
  • Loyalty lookup, gift vouchers and promotions applied at the till
  • Receipt printers, cash drawers, customer displays and weighing scales

Our ERP consulting method

Seven phases, each with clear deliverables, so you always know what you are getting and where the project stands.

Phase 1 of 7

Discovery and process mapping

We visit stores, the warehouse and head office to map how work really happens today.

Deliverables Current-state process maps Pain point and priority list Requirements by department

Configure, extend or build: we recommend what fits

We have no licence to sell. Our recommendation is based only on your processes, budget and growth plans.

Fastest to launch

Configure a proven ERP

Best when

Standard retail processes, single or multi-branch, limited budget.

We configure and extend an established open-source ERP platform such as Odoo or ERPNext to your processes.

  • Lower cost and faster go-live
  • Large ecosystem of modules
  • Regular platform updates
  • Some processes adapt to the system
  • Upgrades need planning when heavily customised
Protect your investment

Extend your current ERP

Best when

You already run an ERP that works but has gaps.

We add missing modules, integrations, apps and dashboards around your existing system.

  • No disruptive replacement
  • Teams keep familiar tools
  • Gaps fixed one by one
  • Limited by the core system
  • Older systems may need modernising first
Built around you

Custom-built retail ERP

Best when

Unique processes, high volumes or a business model packaged ERPs do not fit.

We design and build a retail ERP for your exact operation, owned by you, with no per-user licences.

  • Fits your processes exactly
  • You own the code
  • Scales with your growth
  • Higher upfront investment
  • Longer build time

Connected to everything you use

Your ERP is only as useful as the systems it talks to.

  • PaymentsCard terminals, LankaQR and digital wallets
  • POS hardwareBarcode scanners, scales, receipt and label printers
  • E-commerceWeb stores and online marketplaces
  • DeliveryCourier booking and tracking
  • MessagingSMS gateways and WhatsApp
  • BankingBank statements and settlement files
  • HR and attendanceAXIS HRM and fingerprint devices
  • Your systemsExisting ERP, accounting or warehouse software via APIs

Secure and always on

  • Cloud or on-premiseRun on AWS, Google Cloud, Azure or your own servers.
  • Offline-ready storesPOS keeps selling without internet and syncs when it returns.
  • Roles and audit trailPermissions by role and branch, with a full history of changes.
  • Backups and monitoringAutomated backups, uptime monitoring and security updates.

Ways to work with us

Start with advice, or hand us the whole project.

Option 1

ERP health check

Review of your current system and processes, with a prioritised improvement plan.

Option 2

Consulting and selection

Requirements, fit-gap and a clear recommendation before you invest.

Option 3

Implementation

End-to-end delivery from discovery to go-live and training.

Option 4

Custom development

New modules, apps and integrations for your existing ERP.

Option 5

Support and maintenance

Ongoing help desk, updates and improvements after launch.

Retail ERP questions

Do we need to replace our current system?

Not necessarily. Many retailers get the most value from extending what they already have. Our discovery phase tells you honestly whether to configure a new ERP, extend your current one or build custom.

Will the POS work if the internet goes down?

Yes. Stores keep billing offline and everything syncs automatically when the connection returns.

Can it handle Sri Lankan tax requirements?

Yes. We set up VAT and SSCL and tax reports to match how your accountants file, and keep the setup updated as rules change.

How do you move our existing data?

We clean and migrate your item master, customers, suppliers, opening stock and balances, then reconcile them with your team before go-live.

How long does an ERP project take?

It depends on the number of branches, modules and integrations. Discovery gives you a phased plan with clear milestones, and we usually go live in a pilot store first.

Can it connect to our web store?

Yes. Online and store sales share live stock and customer records, with click and collect and ship-from-store options.

Who owns the system and data?

You do. Your data is yours, and with a custom build you own the code too.

What happens after go-live?

We provide support with agreed service levels, monthly health checks and a roadmap for improvements, including AI agents for forecasting and reordering.

Get a clear plan for your retail ERP

Book a free consultation. We’ll review how your stores, stock and finance work today and outline the right ERP approach for you.