Every application on time, every record a search away
For councils, divisional offices and public bodies. Applications, permits, records and complaints in one place, with OCR, biometric identity checks and AI agents that answer citizens, check files and watch deadlines. Officers make every decision, and citizen data stays on your own infrastructure.
- Counter wait
- 22 min
- Late files
- 17
- Complaints open
- 139
Citizens track their file like a parcel
Most visits to a public office are to ask where an application is. When every step sends a message and the help agent can answer from the reference number, people come in only when they need to.
- Application receivedOnline portal, Monday 4 November, 10:12
- Documents checkedLease agreement missing. The applicant was told the same day.
- Missing document uploadedThrough the WhatsApp link, Monday 18:40
- Health inspectionInspector visit on Thursday 7 November at 10.00
- Revenue officer approvalFee of Rs. 12,500 paid online
- Licence issuedDigital licence sent. Printed copy ready at counter 3.
Know who you are serving, without the photocopies
OCR reads the identity card, a liveness check confirms a real person is present, and the face is compared with the card photo. At the counter, a fingerprint can confirm it. Anything uncertain goes to an officer, who decides.
Decades of paper, searchable in seconds
Registers, land folios and personal files are scanned, read by OCR and indexed by the records agent. Every field has a confidence score, and clerks check anything uncertain before it is archived.
Pick a document to see what the records agent reads from it. Sample data.
Complaints that reach the right desk
Whether it comes by phone, WhatsApp, the website or the counter, each complaint is sorted by topic and ward, sent to the department that fixes it, and the citizen is kept informed.
Problems solved before they become queues
Late files, missing documents, long counter waits and repeat complaints land on one board with the next step prepared.
Built on the systems you already run
Data pipelines bring the portal, counters, archives and existing systems together, inside your own infrastructure.
- Online services portalApplications, uploads and payments
- WhatsApp, SMS and emailCitizen questions and complaints
- Counters and tokensWalk-in services and queues
- Paper archivesRegisters, files and maps, once scanned
- Existing systemsRevenue, assessment tax, HR and payroll
- PaymentsBank, card and counter receipts
- ID cards and biometricsCard scans, live photos and fingerprint readers
- Every file trackedFrom application to certificate
- Citizen updatesStatus messages in Sinhala, Tamil and English
- Deadline alertsFiles about to miss their service standard
- Searchable recordsDecades of paper, found in seconds
- Management reportsFor the head of office and the council
- Audit trailWho did what and when, on every file
- Verified identitiesChecked once, trusted across every service
AI agents for public offices
Each agent has one job. Officers keep every decision.
A citizen asks on WhatsApp, the website or by SMS.
- 1Explains services, fees and the documents needed
- 2Gives the live status of a file from its reference
- 3Sends forms and payment links
Handles appeals, objections and special cases.
Built for public trust
Officers make every decision
Agents check, prepare and remind. Approvals, rejections, payments and penalties are always decided by an authorised officer.
Citizen data stays in government hands
The platform and AI models can run in your own data centre or government cloud, so citizen records never go to a public AI service.
Every action on the record
Access by role, and a full trail of who viewed, changed or approved each file, ready for audits and information requests.
Questions public bodies ask
Does the AI approve or reject applications?
No. It checks documents, prepares files and tracks deadlines. Every approval, rejection and payment is decided by an authorised officer.
Can it run inside our own data centre?
Yes. We deploy the platform and any AI models on your servers or government cloud, so citizen data does not leave your control.
Our systems are old. Can you still connect to them?
Usually, yes. We connect through APIs where they exist, and through database links or scheduled file exports where they do not. When a system needs replacing, our modernisation team can rebuild it step by step.
How well does it read old handwritten registers?
Typed pages read very reliably. Handwriting is harder, so every field gets a confidence score and anything uncertain is checked by a clerk before it is archived.
How is biometric data protected?
Faces and fingerprints are stored as encrypted templates on your own servers, with access by role and every check logged. Citizens are told what is checked, and anyone can choose to verify in person instead.
What can the OCR read?
Identity cards, printed forms and typed records very reliably, and handwritten registers with a confidence score on every field. Anything uncertain is checked by a person.
Can citizens use it in Sinhala and Tamil?
Yes. Messages, forms and the help agent work in Sinhala, Tamil and English.
How do we start?
With a free 30-minute call. Most offices start with one busy service, such as trade licences or certificate copies, or with one archive to digitise.
Have a project in mind?
Tell us what you are building. Our team will get back to you shortly with next steps.